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Vacancies for omniaPLUS

Helpdesk 1st Line Windows 7/8 Blackberry Active Directory Microsoft Citrix

The organisation:

As an IT support company they have grown from strength to strength over the last 6 years and now employ over 35 engineers who between them offer an excellent service to their customers.

The responsibilities:

Your responsibilities will be to log and fix calls. You will be expected to asses the call and make a decision as to escalate to 2nd or 3rd line or complete and fix the call yourself. You should have an outgoing personality that enables people to be put at ease whilst fixing the problem using your technical skill and ability.

You will need to update customers on the progress of their problem and what stage it is at keeping them informed at all times.

Experience and Skills:

  • Windows 7/8
  • Microsoft Server 2003 -2008R2 administration for Active * Directory
  • Blackberry
  • Remote Support
  • VPN
  • RDP
  • Microsoft
  • Citrix
Salary: £25000
Type: Permanent
Location: Essex
Reference: INV100650