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Vacancies for omniaPLUS

3rd Line Support Engineer

The organisation:

The company are a Managed Service Provider (MSP) which has been growing rapidly over the past 20 years and have clients from many industry sectors including financial and legal

The responsibilities:

The company are seeking a 3rd Line Support Engineer to join their team in London to provide unrivalled technical support to the various global clients, but to also provide on-going infrastructure project support as and when required.
As a 3rd Line Support Engineer you will be responsible for providing support for all incidents and requests logged by users that are escalated up from the 1st and 2nd Line Support teams.
- Assist 1st and 2nd Line Support teams with incident diagnostics and fault resolution
- To play an active part in determining root causes of incidents and creating temporary workarounds as well as permanent resolutions.
- To ensure that change requests are fulfilled according to company guidelines
- To support clients via telephone, email and through remote connection
- To be proactive, innovative and to take clear ownership for your areas of responsibility
- To keep up to date of all company products and services to upsell to clients when applicable
- Providing support on various projects and actively take part when requested by senior management

Experience and Skills:

- Previous experience working in a 3rd Line role
- Must hold CCNA
- Must hold MCSE/ MCIPT
- Must hold Citrix CCAA, CCEE or CCIA
- Previous experience with Windows Server 2003, 2008, 2008R2
- Windows XP, Windows 7
- Office 2007, 2010
- Exchange Server 2007, 2010
- SQL Server 2008, 2008R2
- Active Director (administration, support and replication)
- Group Policy
- Citrix
- Security
- Backup and Disaster Recovery
- Previous experience with VoIP preferred but not necessary
- Previous experience in a Datacentre environment preferred but not necessary

Salary: £42,000.00
Type: Permanent
Location: London
Reference: LE10085