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Vacancies for omniaPLUS

1st/ 2nd Line Citrix Analyst *Citrix *Windows *Active Directory

The organisation:

As an IT support company based in Central London, they have expanded into Asia and looking to expand further into Europe over the coming years. The company now employ over 25 staff across the two offices with the aim to provide tailored solutions and unrivalled customer service.

The responsibilities:

You will be responsible for logging and resolving calls, as well as determining at what point calls should be escalated to 2nd/ 3rd line analysts.

You should obtain an outgoing personality with a real focus on delivery excellent customer service to all clients.

You will also be responsible updating clients on the progress of their logged calls as and when they contact the helpdesk and will be responsible for managing their expectations.

Experience and Skills:

  • Citrix
  • Windows
  • Active Directory
  • Excellent Customer Service Skills
  • Excellent Written and Verbal Communication
  • Drive to succeed
Salary: £20,000.00 Plus Benefits
Type: Permanent
Location: Central London
Reference: LE10066